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How can we help you?
How soon can I get my glasses?
Typically, it takes between 7-10 working days for you to get your hands on your new eyewear from the moment you make a purchase. If you've chosen non-prescription lenses, you can expect delivery within 6 to 10 business days. For those opting for prescription lenses, the timeline extends to 8 to 14 business days. The process begins as soon as your frame order is fulfilled. We invest 2 to 4 days to customize frames and create the specified prescription in our labs. Following this, our seamless 3 to 4 days door-to-door delivery ensures your eyewear arrives promptly. Your satisfaction is our priority, and we're working diligently to get your personalized eyewear to you in the shortest time possible."
What is your return policy?
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I'm worried about how accurate the prescription is.
Your prescription is safe with us at SoL Epsilon. When you specify your prescription requirements at checkout, our skilled team equipped with high-tech tools make sure your lenses are made just right, matching your exact needs. We keep things simple and precise, ensuring your eyewear not only meets but goes beyond the expected standards. At SoL Epsilon, we're all about giving you clear vision with personalized care and top-notch quality that you can trust.